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This privacy policy applies to the processing of personal data by Trixelaryzjrax in accordance with the General Data Protection Regulation (GDPR / AVG) and the Dutch GDPR Implementation Act (Uitvoeringswet AVG, UAVG). We process your data in a lawful, fair, and transparent manner.
Data Controller
The data controller responsible for your personal data is Trixelaryzjrax, located at Tussen de Bogen 51, 1013 JB Amsterdam, Netherlands. For any questions about how we process your data, please use the contact details under "Contact Us" below.
Information We Collect
When you participate in our candlemaking workshops or use our custom candle design services, we may collect the following information:
- Name and contact information (email address, phone number)
- Booking and payment details for workshop reservations
- Preferences related to candle scents, materials, and design choices
- Communication history regarding your orders or inquiries
- Technical information when you visit our website (IP address, browser type)
How We Use Your Information
We use your personal information to:
- Process workshop bookings and custom candle orders
- Communicate about your reservations and projects
- Send workshop confirmations and reminders
- Respond to your inquiries and provide customer support
- Improve our workshops and services based on feedback
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Contract performance: to fulfill workshop bookings and custom orders
- Legitimate interests: to improve our candlemaking services and communicate relevant information
- Consent: when you subscribe to updates or provide optional information
- Legal obligation: to comply with applicable laws
Data Sharing
We do not sell your personal information. We may share data with:
- Payment processors to handle workshop and order transactions
- Email service providers to send booking confirmations
- Analytics services to understand website usage
- Legal authorities when required by law
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure data storage and encrypted communications.
Data Retention
We retain your personal information only as long as necessary for the purposes set out in this policy and to comply with legal obligations. Specifically: workshop and order records are kept for at least seven years as required by Dutch tax and accounting law (Belastingwetgeving); contact form and enquiry data for up to two years unless a longer period is needed for follow-up; and cookie/technical data according to the periods stated in our Cookies Policy. You may request deletion of your data at any time, subject to our legal obligation to retain certain records.
Provision of Data
Where we need your data to perform a contract (e.g. workshop booking) or to comply with a legal obligation, you may be required to provide it. Without that data we may not be able to provide the service. Other data (e.g. marketing preferences) is optional and can be withheld or withdrawn without affecting the core service.
Automated Decision-Making
We do not use your personal data for automated decision-making or profiling that produces legal effects or similarly significantly affects you.
International Transfers
Your data is processed within the European Economic Area (EEA). Where we use service providers outside the EEA (for example for analytics or fonts), we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.
Your Rights
Under the GDPR (AVG), you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request erasure of your data ("right to be forgotten")
- Restrict processing in certain circumstances
- Object to processing based on legitimate interests
- Data portability (receive your data in a structured, commonly used format)
- Withdraw consent at any time, where processing is based on consent
To exercise these rights, please contact us using the details below. We will respond within one month. You also have the right to lodge a complaint with the Dutch supervisory authority: Autoriteit Persoonsgegevens (AP), PO Box 93374, 2509 AJ The Hague, Netherlands; website: autoriteitpersoonsgegevens.nl.
Contact Us
For privacy-related inquiries or to exercise your rights, please contact us:
Trixelaryzjrax
Tussen de Bogen 51, 1013 JB Amsterdam, Netherlands
Email: mailuse@trixelaryzjrax.world
Phone: +31 6 55621353
Changes to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our candlemaking services after changes constitutes acceptance of the modified policy.